Healthcare Operations Manager
2 days ago
The team leader will oversee the healthcare process team, ensuring high-performance delivery and meeting contractual Key Performance Indicator (KPIs') expectations.
">Key Responsibilities:">- ">
- Supervise day-to-day operations of the team, including work and attendance monitoring.">
- Coach and mentor team members to ensure consistent high-performance delivery.">
- Identify performance-related issues and develop action plans for improvement.">
- Ensure service delivery meets financial expectations.">
- Communicate expectations to employees and provide timely updates.">
- Conduct team meetings and organize team activities.">
- Stay current on internal work processes, policies, and procedures.">
- Exercise independent judgment and discretion in implementing management policies.">
- Support and manage programs with other team leaders and managers.">
- Provide input for selecting, training, developing, and completing performance appraisals.">
- Manage team members on a regular basis and write performance appraisals.">
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- Highly motivated individuals with skills to develop and coach team members.">
- Ability to work well under pressure and follow through on items to completion.">
- Strong communication skills, both written and verbal.">
- Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.">
- Ability to mentor, coach, and provide direction to team members.">
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