Support Operations Specialist

1 day ago

Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 22,00,000
Channel Support Role Overview

We are seeking an individual to provide operational support for a partner program, responding to inbound requests and managing relationships with channel partners and internal stakeholders.

  • Main Responsibilities:
  • Provide exceptional customer service and technical support to channel partners.
  • Collaborate with cross-functional teams to drive business process improvements and ensure alignment with organizational objectives.
  • Manage and maintain data integrity within sales systems, focusing on hygiene and governance.
  • Develop and document processes to enhance operational efficiency and effectiveness.

Requirements

To succeed in this role, you will need:

  • At least 4 years of experience in managing high-volume cases using email-based ticketing systems or similar tools.
  • Excellent communication and presentation skills, with the ability to engage various levels of the organization.
  • Proven track record of collaborating with cross-functional teams to achieve shared goals.
  • Proficiency in G-suite, ServiceNow, and SFDC, with a focus on sales hygiene and data governance.

Fundamental Skills

The ideal candidate will possess:

  • Strong analytical and problem-solving skills.
  • Attention to detail and ability to prioritize tasks effectively.
  • A results-driven mindset, with a focus on delivering high-quality outcomes.
Candidate Profile

We are looking for a self-motivated and proactive individual who can thrive in a dynamic environment. If you are a skilled communicator with experience in managing complex relationships and processes, we encourage you to apply for this exciting opportunity.

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