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Office Product Support Specialist
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We are seeking a highly skilled professional to provide technical expertise and excellent support for Microsoft 365 product applications.
About the Role:- This is a Level 2 application support position that requires strong troubleshooting skills.
- Perform incident management and Level 2 application support.
- Collaborate with other teams to resolve complex issues.
- Evaluate and escalate incidents as necessary.
- Bachelor's / Master's degree in computer science or engineering.
- Technical certifications are an advantage.
A strong background in enterprise Windows, Mac, and iOS environments is required. Proficiency in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within these environments is essential. Expertise in supporting Outlook and native email clients is also necessary.
Key Skills: Microsoft Office, Technical Support, Troubleshooting, Enterprise Environments, IT Certifications, Email Support.
