Junior Technical Support Specialist
4 days ago
We are seeking a diligent Junior IT Support Specialist to provide first-line technical assistance to end-users. Your primary responsibility will be to offer timely and effective support via various communication channels.
- Determine and prioritize user requests in accordance with established procedures.
- Analyze and resolve hardware, software, and network-related issues efficiently.
- Assist with the deployment, configuration, and maintenance of computer systems and peripherals as required.
- Process and execute demands/resolve incidents following existing protocols.
- Maintain accurate records, track, and document incidents/service requests using our ticketing system.
- Adhere to service level agreements (SLAs) for timely resolution of incidents.
- Elevate complex issues to senior technicians or relevant teams when necessary.
- Familiarity with basic computer hardware, software, and networking concepts.
- Knowledge of Windows and/or Mac operating systems.
- Awareness of common office software applications (e.g., Microsoft Office Suite).
We offer a comprehensive training program and opportunities for growth within the organization.
Other Opportunities:You will have the chance to develop your problem-solving and analytical skills, as well as enhance your customer-oriented approach through continuous learning and adaptation.
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