Cloud Solutions Specialist

2 days ago

Cochin, Kerala, India beBeeAtlassian Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Atlassian Administrator

This role is responsible for the administration of Atlassian products, including Jira and Confluence.

Key Responsibilities:
  • Collaborate with senior technical management, product owners, and project managers to develop, design, and implement requirements.
  • Improve service delivery by working smarter, providing better tools, and utilizing existing products more effectively.
  • Align technology solutions with operational areas to focus on practical delivery of solutions architecture to the organization using experience from across the Atlassian product set.
  • Act as a Subject Matter Expert (SME) for Atlassian Jira, Confluence, and related add-ons.
  • Provide ownership and regular updates of issues, including supporting users with best practice advice until requests are resolved.
  • Evaluate, diagnose, research, analyze, and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate with users wherever applicable.
  • Adhere to security policies surrounding platform standards and provide engineering solutions as directed by the Security Product roadmap.
  • Ensure operational requirements are met in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently onboard new technology.
  • Own and manage user access permissions according to security guidelines.
  • Ensure effective communication across departments and geographically dispersed teams, including identifying new skills, skills gaps, and working to improve overall team knowledge.
Experience & Qualifications:
  • Demonstrate extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
  • Proven ability to manage Jira Cloud and Confluence Cloud within a professional environment.
  • Familiarity with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimize manual workload.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.

This is an exciting opportunity for individuals who are passionate about delivering high-quality services and driving process improvements. If you have a strong background in Atlassian administration and want to join a dynamic team, please apply today

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