AI Platform Maintenance Expert

2 days ago

Hyderabad, Telangana, India beBeePerformance Full time ₹ 9,00,000 - ₹ 12,00,000

Systems Operations Specialist

Are you a problem-solver who thrives on keeping systems and AI agents running flawlessly?

Do you enjoy troubleshooting technical issues, optimizing performance, and ensuring users have a smooth experience?

Hudson RPO is looking for a Systems Operations Specialist to maintain and enhance our AI-driven recruitment platforms, ensuring ongoing stability, peak performance, and continuous optimization.

This role combines platform support, hands-on troubleshooting, process maintenance, and best-practice sharing while keeping teams informed on product releases, new features, and enhancements.

What You'll Do

  • 1. Technical Troubleshooting & Performance Optimization
    • Diagnose and resolve technical issues related to system configuration, integrations (ATS/HRIS), AI performance, and data discrepancies.
    • Proactively monitor system health, identify potential bottlenecks, and implement solutions before they impact operations.
    • Collaborate with vendor teams to address escalations, deploy fixes, and maintain uptime standards.
    • Implement performance enhancements, optimization strategies, and corrective actions across the platform and its integrations.
    • Conduct root cause analysis on recurring issues and document preventive measures.
  • 2. Maintenance & System Administration
    • Manage day-to-day administration of the platform, including user management, permissions, and security updates.
    • Oversee scheduled maintenance, patching, and version upgrades to ensure high availability and system reliability.
    • Perform regular audits to ensure integrity, accuracy, and compliance with privacy/security requirements.
  • 3. Technical Documentation & Knowledge Management
    • Develop and maintain comprehensive technical documentation, including troubleshooting guides, playbooks, and FAQs.
    • Create and update system architecture diagrams, ensuring clear visibility of integrations and data flows.
    • Provide internal teams with self-service support materials through AI agents.
    • Share best practices with internal teams and communicate new product releases, features, and changes.
  • 4. User Support & Training
    • Act as the primary escalation point for client or internal support tickets post-hypercare.
    • Deliver training sessions or knowledge transfer to end-users.

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