Global Client Strategist

3 days ago


Mumbai, Maharashtra, India Spocto X Full time

About Spocto X

Spocto X is a pioneer in the fintech industry, utilizing AI and ML to transform the digital debt collections landscape. Our mission is to provide innovative solutions that enhance customer reach, engagement, and interaction.

We are committed to creating a purposeful impact and have grown significantly since our inception. Today, we are part of Yubi, India's first and largest institutional debt platform, providing full-stack debt infrastructure across discovery, execution, and fulfillment.

We strive to bring dignity to the debt collections process, ensuring better customer experience and improved customer relations and retention. With proprietary algorithms, we continue to innovate and disrupt the market through our cutting-edge solutions.

Inviting Applications

Key Responsibilities
  • Develop and grow trusted relationships with key clients
  • Build thorough understanding of key customer needs and requirements
  • Take ownership of driving repeat transactions and minimizing churn
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Key Performance Indicators
  • Prepare regular reports of progress and forecasts using key account metrics
  • Defend and Grow Client Revenue, Cross sell & up sell to existing client portfolio to increase penetration
  • Liaison with key decision makers – Business Managers, Risk Managers, Product Managers etc. in banks and financial institutions to identify new opportunities and grow existing business
Requirements and Qualifications
  • BE / BTech graduates + MBA in Finance
  • 8 years+ experience in Business Development and sales focused on B2 B KAM or Enterprise KAM. Experience in Platform Sales across Rating Agency, B2 B e-commerce platforms, SAAS platforms, Fintech, payment gateways will be preferred.
  • Should possess excellent presentation skills and experience in Key Account Management
  • Experience in platform sales across Rating Agency, Private Bank and other Financial services.
  • Detail-oriented with the ability to manage multiple relationships parallelly MBA / PGDM degree from a premier institution or Chartered Accountant would be preferred
  • Exceptional written and verbal communication, managing technical proposals
  • Ability to work under pressure & track record of delivering targets


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