Cloud Collaboration Specialist

1 month ago


Pune, Maharashtra, India Avient Corporation Full time
About Avient Corporation

Avient Corporation is a leading provider of specialized and sustainable material solutions that transform customer challenges into opportunities. With 2021 revenues of $4.8 billion, the company employs approximately 8,400 associates and is certified ACC Responsible Care, a founding member of the Alliance to End Plastic Waste, and certified Great Place to Work.

Job Summary

We are seeking a highly skilled Cloud Collaboration Specialist to join our IT team. The successful candidate will be responsible for configuring, deploying, administering, and maintaining Avient's global cloud collaboration service and infrastructure environments.

Key Responsibilities
  • Configure and deploy Avient's global cloud collaboration service and infrastructure environments, including SharePoint, OneDrive, Teams, and cloud voice systems.
  • Provide project management for complex collaboration integrations, installations, and upgrades.
  • Ensure the security, performance, reliability, and efficiency of Avient's global cloud services are maintained and continually improved.
  • Troubleshoot and resolve all relevant issues identified through monitoring platforms, calls, service desk, and vendor-generated tickets in accordance with established SLAs.
  • Act as a liaison between end users and IT teams via phone, email, and ticketing systems.
  • Provide documentation for all projects, systems, and knowledgebase articles.
  • Support and maintain relationships with relevant IT vendors.
  • Participate in the IT strategic process and/or service needs.
  • Ability to work with little or no supervision within global virtual teams.
  • Flexibility to work within global regional time zones, including off-hours support and weekend on-call status.
  • Potential global travel up to 10%.
Qualifications
  • Bachelor's degree in computer science or related field, or equivalent experience.
  • 3-7 years of professional experience supporting installing and configuring appropriate systems.
  • Leadership experience, including project management and coordination of others' efforts.
  • Appropriate Microsoft Administration or Engineer level certifications required.
  • Advanced Microsoft or similar industry certifications are a benefit.


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