Dispute Resolution Specialist

3 days ago

Surat, Gujarat, India beBeeFraud Full time ₹ 80,00,000 - ₹ 1,20,00,000
Dispute Resolution Specialist

We are seeking experienced professionals to join our team and help manage and resolve customer disputes.

Key Responsibilities:
  • Case Review and Investigation: Review, investigate, and resolve dispute cases in line with Mastercard chargeback rules and internal policies.
  • Transaction Analysis: Analyze transaction data and supporting documentation to determine case validity and liability.
  • Dispute Management: Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communication: Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Fraud Trend Identification: Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Record Keeping: Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Process Improvement: Support continuous process improvement and adherence to regulatory and card-network compliance requirements.
Qualifications & Skills:
  • Experience: 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • Mastercard Knowledge: In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Analytical Skills: Strong analytical, problem-solving, and decision-making skills.
  • Caseload Management: Ability to manage multiple cases simultaneously with strong attention to detail.
  • Communication Skills: Excellent written and verbal communication skills.
  • Fraud Tools: Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

As a Dispute Resolution Specialist, you will play a critical role in ensuring the integrity of our customers' transactions and maintaining a positive reputation in the industry.

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