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Global Customer Support Expert

1 week ago

Coimbatore, Tamil Nadu, India KG Invicta Services (KGiS) Full time
About the Role:
We are seeking a skilled Senior Process Associate to join our International Voice Process team at KG Invicta Services (KGiS). As a key member of our team, you will play a vital role in delivering exceptional customer experiences and contributing to the growth of our organization.

Responsibilities:
The successful candidate will be responsible for:
  • Responding to customer inquiries via phone, email, or chat
  • Providing expert guidance on company tools and products
  • Working collaboratively with colleagues to achieve business objectives and improve processes
  • Staying up-to-date with industry trends and developments to enhance knowledge and skills

Qualifications:
To excel in this role, you should possess:
  • Excellent communication and problem-solving skills
  • Ability to work in a dynamic environment with minimal supervision
  • Familiarity with company tools and a willingness to learn and adapt