IBM Watson Assistant Developer
1 month ago
Job Title: IBM Watson Assistant Developer
Job Overview: We are seeking an experienced developer to design, build, and maintain AI-powered conversational agents that enhance our customer service and user engagement.
Key Responsibilities:
- Design and Development:
- Design and develop conversational flows using IBM Watson Assistant.
- Define and train intents, entities, and dialog nodes to optimize conversation accuracy and relevance.
- Implement best practices for natural language understanding (NLU) to enhance the chatbot's performance.
- Integration:
- Integrate Watson Assistant with external systems such as CRMs, databases, and third-party APIs to retrieve and store information.
- Work with RESTful services and JSON/XML for seamless communication between the chatbot and other platforms.
- Testing and Optimization:
- Conduct thorough testing of chatbot interactions to ensure accuracy, user satisfaction, and error handling.
- Monitor and analyze conversation logs to identify areas for improvement and retrain models as needed.
- Deployment and Maintenance:
- Deploy the chatbot across various platforms such as websites, mobile apps, and messaging apps.
- Monitor chatbot performance post-deployment and make necessary updates and optimizations.
- User Experience:
- Design intuitive and user-friendly conversational experiences that align with business objectives.
- Gather feedback from users and stakeholders to refine and improve the chatbot.
- Documentation and Reporting:
- Create and maintain comprehensive documentation of the chatbot's architecture, design, and integration processes.
- Provide regular reports on chatbot performance metrics and improvement strategies.
- Collaboration:
- Work closely with cross-functional teams, including product managers, UX designers, and software developers, to align chatbot features with business goals.
- Collaborate with AI/ML engineers to incorporate advanced machine learning models into the chatbot.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees are a plus.
- Proven experience in developing chatbots using IBM Watson Assistant or similar platforms.
- Strong understanding of natural language processing (NLP) concepts and techniques.
- Proficiency in programming languages such as Python, JavaScript, or Java.
- Experience with API integration and working with RESTful services.
- Familiarity with cloud services (IBM Cloud, AWS, Azure) is preferred.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and the ability to work collaboratively in a team environment.
Preferred Qualifications:
- Experience with Node-RED for building and orchestrating services.
- Familiarity with machine learning and AI models.
- Knowledge of user experience (UX) design principles for conversational interfaces.
- Experience in deploying chatbots on multiple platforms (web, mobile, messaging apps).
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