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Digital Payments Program Lead
1 week ago
**About the Role**
We are seeking an experienced Program Manager to join our Digital Payments team at Amazon India.
The ideal candidate will have a strong background in program management, with a focus on driving innovation and process improvement. As a key member of our team, you will be responsible for developing and implementing programs that enhance the Pay on Delivery (POD) experience for millions of customers across India.
**Key Responsibilities**
- Design and execute data-driven programs to optimize POD offerings across different customer segments
- Develop and implement strategies to reduce cost-to-serve while maintaining high customer satisfaction
- Build and maintain dashboards to track key performance indicators and program effectiveness
- Collaborate with cross-functional teams to implement machine learning solutions for POD optimization
- Create and present business proposals to stakeholders, including quarterly business reviews and project updates
- Analyze customer behavior patterns and transaction data to identify opportunities for experience enhancement
- Drive process improvements to reduce operational costs while maintaining service quality
- Coordinate with technology teams to implement system enhancements for better customer experience
About the Team
Our Digital Payments team is passionate about solving complex problems that impact millions of customers. We work at the intersection of technology, operations, and customer experience. The team combines analytical thinking with innovative problem-solving to make POD more accessible and sustainable.