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GDS Travel Support Specialist

2 months ago

Coimbatore, Tamil Nadu, India Sana Search International Full time

Seeking a highly skilled GDS Travel Support Specialist to join our team at Sana Search International in Chennai, Tamil Nadu.

About the Role:

We are looking for a talented professional to provide exceptional customer support and drive long-term customer retention. The successful candidate will be responsible for monitoring and resolving open customer cases, utilizing independent judgment to solve complex problems, and providing proactive customer support through education and engagement.

Key Responsibilities:

  • Monitor and resolve open customer cases throughout the issue lifecycle
  • Analyze and solve a wide range of complex customer concerns using discretion and independent judgment
  • Drive improved use and capabilities of Lanyon products and services through education and customer engagement
  • Execute and improve best practices in Customer Support through continuous assessment and feedback
  • Manage and communicate reoccurring and high-visibility issues to manager

Requirements:

  • Bachelor's degree from an accredited college or university in communications, business, technology, or engineering (preferred)
  • Intermediate computer experience with in-depth knowledge of MS Office and web-based systems
  • Previous customer support experience required
  • Experience in the travel or hospitality industry (desired)

What We Offer:

  • A competitive salary of ₹5.5 LPA (estimated)
  • Comprehensive benefits package including Provident Fund and supplemental pay types
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment

Location: In-person work from our office in Chennai, Tamil Nadu