Learning and Development Director

2 days ago


Gurgaon, Haryana, India CARS24 Full time

We are seeking a seasoned Learning and Development professional to lead our training initiatives across Retail, Sales, Tech, Product, and Support roles. As a strategic thinker, you will design, execute, and scale impactful training programs while overseeing a high-performing L&D team.

Key Responsibilities:
  • Developing an end-to-end training strategy covering new hire training, on-the-job training, continuous skill development, sales and franchise training programs, leadership and functional training for tech, product, and support teams, content design, pre- and post-training assessments, external partnerships, and managing a high-impact L&D team.
  • Crafting a scalable training framework for Retail, Sales, Tech, Product, and Support roles.
  • Building structured new hire training, on-the-job training, and refresher training programs to reduce ramp-up time and enhance productivity.
  • Implementing franchise training programs to maintain operational excellence across locations.
  • Designing leadership development programs to build CARS24's next generation of leaders.
Requirements:
  • A minimum of 8-12 years of experience in L&D, Training, or Enablement with a strong focus on Retail, Sales & Corporate Learning Programs.
  • A proven track record of leading and scaling large L&D teams.
  • Experience in automobile, fintech, BFSI, e-commerce, SaaS, or franchise-driven businesses is highly desirable.


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