Quality Training Specialist
5 days ago
Company Overview:
iMarque Solutions Pvt. Ltd. is a leading provider of innovative solutions and services.
We are seeking a highly skilled Quality Training Specialist to join our team.
Job Description:
The successful candidate will be responsible for educating employees on KYC and call handling procedures.
Making mock calls, conducting call audits, and observing training activities are essential duties.
The ideal candidate will engage the team and batch in various training activities, providing comprehensive product knowledge and sales training.
Candidate Profile:
A strong leader with excellent language command and leadership skills is required.
The ideal candidate must possess the ability to train employees effectively, prepare engaging training modules, and create compelling presentations and reports.
Strong knowledge of banking and financial products is also necessary.
Prior experience in product or sales training, preferably from a BPO or call centre background, is highly desirable.
Bilingual or multilingual candidates are preferred but not essential.
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