Receivable Specialist

Job Description:

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Responsibilities:

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• Correspond with multiple sources to negotiate payment schedules that suit the customer's current financial situation while still satisfying the debt.">
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.">
• Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.">
• Monitor and maintain customer account details for non-payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.">
• Evaluate defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.">
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.">
• Ensure compliance to all Audit / NHB / IRB regulations as well as policies and procedures of the company.">
• Qualifications: Graduate, Masters/Postgraduate">

Key Skills and Qualifications:

Graduate degree or higher in relevant field. Excellent communication and negotiation skills. Ability to work under pressure and meet deadlines. Strong analytical and problem-solving skills.

Benefits:

This is an exciting opportunity to join our team as a Collection Officer and contribute to the success of our business.

Working Hours: Regular working hours, flexible working arrangements may be considered.