Logistics Operations Associate

1 month ago


Bengaluru, Karnataka, India Laundryheap Full time
Logistics Accounts Operations Associate

Laundryheap is a leading laundry and dry cleaning service provider that is revolutionizing the industry with its fast and efficient service. We collect, clean, and return customers' items in as little as 24 hours, making us one of the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and we are currently expanding further across Europe, Asia, and North America.

We are seeking a Logistics Accounts Operations Associate to join our fast-growing Logistics team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

Key Responsibilities:

  • Support the Logistics team to drive operational excellence in Laundryheap Linen services.
  • Address inquiries, resolve issues, and ensure the smooth operation of our driver network.
  • Provide accurate and detailed information about company policies, procedures, and services to drivers.
  • Analyze, troubleshoot, and resolve driver issues ensuring effective and timely resolution.
  • Collaborate with cross-functional teams to escalate and resolve complex driver concerns efficiently.
  • Document all driver interactions, including inquiries, complaints, and resolutions, in the appropriate systems.
  • Maintain a knowledge base of common driver-related problems and their resolutions.
  • Adhere to established performance metrics, service level agreements (SLAs), and quality standards.

Requirements:

  • Relevant years of experience: 2-4 years.
  • Excellent communication and relationship-building skills.
  • High Proficiency in English (both spoken and written).
  • Email support experience.
  • Ability to analyze data sets.
  • Ability to express and present clear logical thinking.
  • Proficient Google Sheets skills.
  • Experience in the investigation of quick resolution and escalation.
  • Strong multitasking skills in a high-energy environment.
  • Be flexible and supportive of the team.
  • Experience in working in different markets internationally, with strong cultural awareness.
  • Bachelor's degree in Business Administration or relevant field.

Work Schedule and Patterns:

  • 9-hour shift (8 working hours + 1 hour break).
  • 5 days a week: 2 week off rotational.
  • Shift timings: 5:30 pm IST to 2:30 am IST.
  • Office-based role.

Benefits:

  • Night shift allowance.

We are looking for a proactive and ambitious individual who has a can-do attitude and is confident in their decision-making skills. If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity to join our International Laundryheap Team.



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