IT System Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeSystemAdministrator Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
IT Systems Administrator

We are seeking an experienced professional to assume responsibility for the administration, configuration, and support of our business unit's Planisware platform.

About the Role

The successful candidate will be responsible for ensuring system configurations align with business requirements, integrations run smoothly, and users are supported through training and guidance.

As the single point of contact, you will bridge the gap between IT and business stakeholders, facilitating communication between end-users, IT, and project management offices (PMO).

Main Responsibilities
  • System Configuration & Administration
    • Configure Planisware modules such as planning, scheduling, cost management, resource management, portfolio management, and reporting.
    • Maintain workflows, forms, dashboards, and reporting templates to meet business needs.
    • Manage system data integrity, access rights, and user accounts.
  • Requirement Gathering & Evaluation
    • Partner with business stakeholders to elicit, document, and evaluate requirements.
    • Translate business needs into functional specifications for configuration or enhancement.
    • Assess feasibility of new requirements and propose solutions aligned with Planisware capabilities.
    • Collaborate with governance teams to ensure compliance with corporate standards.
  • Integration & Testing
    • Coordinate and support integration of Planisware with enterprise systems, BI/Analytics tools, and other applications.
    • Plan, execute, and document unit, integration, regression, and user acceptance testing (UAT).
    • Investigate, diagnose, and resolve system issues in collaboration with IT and vendors.
  • Training, Support & Change Management
    • Develop and deliver end-user training, workshops, and onboarding sessions.
    • Create and maintain training manuals, FAQs, and knowledge base articles.
    • Provide first-level functional support and escalate complex issues where needed.
    • Drive user adoption and act as a change ambassador within the organization.
  • SPOC & Stakeholder Management
    • Serve as the single point of contact for all Planisware-related requests and escalations.
    • Facilitate communication between end-users, IT, and project management offices (PMO).
    • Regularly report on system usage, issues, and enhancement status to leadership.
  • Continuous Improvement & Governance
    • Monitor system performance, user adoption, and data quality.
    • Recommend process optimization and automation opportunities.
    • Stay current on new Planisware releases, features, and best practices.
    • Support governance by ensuring alignment of system processes with business objectives.

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