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3 hours ago
Our end-to-end post-purchase journey is seeking a leader who will drive both seller dispatch readiness and 3PL performance, ensuring reliability, cost efficiency, and a smooth retailer experience.
Key Responsibilities:
- Oversee seller-side dispatches, including timely packing, order readiness, and minimal post-order out-of-stock situations.
- Manage 3PL relationships and hold them accountable for pickup/delivery service level agreements, costs, and quality.
- Optimize allocation, reduce transit exceptions, damages, and returns.
- Partner with Operations and Customer Service to lower contact rates, resolve Where Is My Order (WISMO) issues, and ensure timely ticket closure.
- Track penalty recovery, claims realization, and highlight leakage areas (lane delays, packer/station misses, weight mismatches).
Requirements:
- 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
- Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost levers.
- Proficiency in dashboards, Excel/Sheets; SQL/BI is an asset.
- Bias for action, strong vendor management, and structured problem-solving skills.
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