Senior Role Business Operations

2 days ago

Tiruchi, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Opportunity

This role in the Cards Customer Success vertical focuses on enhancing Operational Excellence, Project Management, Data Analysis, and KPI Improvement. As the primary liaison between internal teams and banks, you will ensure smooth operations processes, compliance, and continuous performance improvement for ATM, POS & Ecom, domestic & International transactions & dispute Management processes.

Main Responsibilities:
  • A) Operational Efficiency & Bank Engagement: Monitor and address day-to-day operational issues between internal teams and banks. Act as the key contact for banks on operational queries and escalations. Drive performance improvement for major banks through root cause analysis (RCA) and targeted interventions. Provide both online and offline support to banks for operational issues, daily Cards scheme process improvements. Conduct bank training sessions on systems, processes, and product awareness.
  • B) Compliance & Dispute Resolution: Ensure accurate and timely compliance follow-ups, including dispute resolution, penalty processing, and fee calculations. Advise on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements to improve UPI success rates and achieve KPIs. Support leadership in responding to regulatory queries from UIDAI, RBI, and other authorities.
  • C) Data Insights & Reporting: Conduct advanced data analysis to identify operational bottlenecks and performance gaps. Prepare Excel dashboards, PowerPoint presentations, and performance reports for leadership and bank reviews. Utilize SQL skills (if available) for data extraction and analysis to support decision-making.
Requirements:
  • Strong technical and analytical skills. Expertise in settlement, reconciliation, and dispute management. In-depth understanding of payment products (especially UPI and related systems). Strong client relationship management capabilities. Advanced skills in Excel (data analysis, pivot tables, charts). Excellent PowerPoint / Power BI presentation skills. Strong communication, drafting, and presentation skills. SQL knowledge (writing queries, pulling data) – advantageous. Proven ability in project management and stakeholder management.

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