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Quality Assurance Associate Role Overview

The Quality Assurance Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy, and compliance as per predefined checklists. This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and bankruptcy filings, which are essential for delivering high-quality services.

  • Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
  • Audit population/sample proportion of processed tickets basis the predefined checklist for tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources at a set frequency defined by the business.
  • Ensure random audits twice or thrice a month to check documentation around BK Claimants.
  • Perform random sample checks on communication sent/received to/from Trustees.
  • Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Build up a quick learning curve to ensure an in-depth understanding of Standard Operating Procedures (SOPs) and training materials.
Required Skills and Qualifications

To excel in this role, you should possess:

  • Bachelor's degree in any field, preferably in Law, BBA, or Commerce.
  • 2-4 years of experience in a US-based multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 certification or higher is preferable.
Benefits and Career Advancement

This role offers opportunities for career growth and professional development. As a Quality Assurance Associate, you will have the chance to work with experienced professionals and contribute to the success of our organization.

Technical Skills and Requirements

To succeed in this role, you must possess:

  • Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams, and Outlook.
  • Experience in quality audits of legal documents/email communications, with the ability to comprehend legal terminologies and scope of work required during quality audits.
  • Strong data analysis capabilities, with an eye for detail to identify errors.
  • Exceptional written and verbal communication skills, with the ability to derive insights from information provided.