Senior Operations Specialist

6 days ago


Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

Discover the role of a Senior Operations Specialist in our Middle Office Client Services team at F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch.


Key Responsibilities:



  • Perform multiple analytical, operational support and client service tasks
  • Project work and technical assistance for Core Operations teams
  • Front Office interaction to act as a conduit for all operational questions
  • Leadership skills, product knowledge, interpersonal skills and team environment
  • Strategic thinking and issue resolution with Operations and Technology teams

Ongoing Responsibilities:



  • Point of contact for all FTS related questions/issues
  • Aid global FTS departments on portfolio transactions, valuations and issues
  • Point of contact for all Operational questions and issues impacting Traders and Portfolio Managers
  • Liaise with internal and external clients to resolve issues and discrepancies
  • Identify issues and track through to resolution
  • System support to Front Office
  • Compile and present Broker metrics
  • Front Office statistics
  • Track queries and issues for the Front Office
  • Design more efficient methods of control
  • Compile feedback from GTS to custodians
  • Active participation in testing of new systems/functions
  • Participate in continuing development of Middle Office Client Services operating model
  • Identify opportunities to increase service offerings, improve efficiencies, evolve workflows and minimize risks
  • Monitor daily failed and non-completed trades to ensure timely settlement
  • Monitor error trends with counterparties and custodians to ensure these are addressed
  • Participate in risk assessment process by documenting failed/inadequate processes
  • Assist with onboarding activities for locally managed accounts
  • Onboarding of new securities with Securities Maintenance Dept.
  • Support conversion of new clients or existing migrations and account level events
  • Gain insight to market initiatives, trends and new products
  • Maintain relationships with portfolio managers and traders
  • Attend Front Office service review meetings
  • Regularly scheduled reports to clients
  • Maintain ongoing communication with broker
  • Participate in broker review meetings
  • Broker performance scoring and reviews

Qualifications and Experience:



  • Post Graduate or Degree holder with minimum of 5 years' experience in Global Trade Support/Customer fronting
  • Good verbal and written communication skills
  • Good customer service, accurate and logical problem-solving skills
  • Good presentation skills and ability to interact with all levels of users and management
  • Resilient, able to work under pressure and track and deliver assignments on schedule
  • Ability to work on multiple deadline orientated tasks in a high energy environment
  • Good organizational and time management skills
  • Self-motivated
  • Market knowledge
  • System knowledge (OMGEO products, MISYS, Charles River & Bloomberg)
  • Product knowledge (Fixed Income, Equity, FX and Derivatives)
  • Financial Services operational knowledge (Trade Settlements & Support, Corporate Actions, Pricing, Security Master, Proxy)
  • Knowledge of business desktop applications (MS Office, Power BI & Alteryx)
  • Research, problem solving and analytical skills
  • Good business judgment and ability to follow set processes and procedures
  • Good understanding of industry & financial markets and ability to make decisions based upon risk
  • Exposure to international operations management and a high degree of cultural awareness
  • Team player, able to work well with other team members and provide necessary support
  • Good Interpersonal skills, able to work with all levels of staff and Management (both internal & external customers)

Work Shift Timing: 6:30 PM - 3:30 AM IST


What makes Franklin Templeton Investments unique?


In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of monetary and non-monetary rewards in recognition for their time, talents, efforts and results.



  • Professional development growth opportunities through in-house classes and over 150 Web-based training courses
  • Education assistance program to help employees seeking continuing education
  • Medical, Life and Personal Accident Insurance benefit for employees
  • Life insurance for protection of employees' families
  • Personal accident insurance for protection of employees and their families
  • Personal loan assistance
  • Employee Stock Investment Plan (ESIP)
  • Onsite fitness center, recreation center, and cafeteria
  • Cricket grounds and gymnasium
  • Library
  • Health Center with doctor availability
  • HDFC ATM on the campus

Franklin Templeton is committed to fostering an inclusive environment.


We invite you to visit us at to learn more about our company and career opportunities.


If you believe you need a workplace arrangement to search for or apply for one of our positions, please send an email to . In your email, please include the arrangement you are requesting and the job title and job number you are applying for.



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