Senior Community Experience Leader

The Community Manager is responsible for building a community environment that fosters collaboration and growth.

• Roles and Responsibilities:
• Create a positive and welcoming atmosphere within the center, encouraging members to engage with one another and build meaningful relationships.
• Plan and execute events that promote socialization and networking opportunities among members.
• Work closely with local businesses to develop mutually beneficial partnerships and collaborations.
• Conduct regular member satisfaction surveys to gauge the effectiveness of community programs and make necessary improvements.
• Ensure the front desk is always staffed by a community team member, providing exceptional customer service and support.
• Conceptualize and implement community initiatives that drive engagement and foster a sense of belonging among members.
• Develop and maintain relationships with new members, introducing them to the existing community and helping them feel welcomed.
• Manage billing and check-in/check-out processes for hourly or day-pass members, ensuring accuracy and efficiency.
• Provide tours of the center to potential new members, highlighting its amenities and services.
• Respond promptly to member needs and resolve any issues that may arise, ensuring their concerns are heard and addressed.
• Maintain accurate records of membership waiting lists and ensure all members have enrolled on the Cowrks App.
• Proactively gather data on members' business objectives and identify services that could help them achieve their goals.
• Supervise in-building events to ensure compliance with house rules and address any issues that may arise.

Operations Overview:

• Collaborate with operations teams to maintain the cleanliness and efficiency of the center's spaces, buildings, IT infrastructure, and back-of-house areas.
• Assist the Community Manager in developing policies related to guest registration, security, and building procedures.
• Prepare and submit daily, weekly, and monthly reports to the Community Manager, highlighting key performance indicators and areas for improvement.
• Liaise with facilities and IT support teams to resolve member issues related to printers, telephones, and other equipment.
• Conceptualize and implement initiatives that promote Cowrks and enhance the overall member experience.
• Coordinate with marketing and technology teams to ensure effective communication and event planning.
• Implement new initiatives, policies, and processes to improve operational efficiency and strengthen CoWrks communities, aiming for a service rating of >95%.
• Inspect the center's amenities and services daily, identifying areas for maintenance and addressing them promptly.
• Prepare expense reports for review by the Community Development Council on a monthly basis.
• Submit procurement requirements to relevant teams in a timely manner.

Sales & Marketing:

• Optimize desk vacancies by ensuring operational efficiency through enhanced member experience.
• Collaborate with the marketing team to ensure required visibility for the location.
• Manage lead generation and conversion for CoWrks community members, aligning with the Sales Process.
• Focus on driving auxiliary revenue streams through meeting rooms, day passes, virtual offices, and event spaces.
• Conduct walkthroughs and coordinate with sales teams to identify opportunities and address member needs.
• Conduct research on potential members and develop tailored marketing strategies and materials based on the findings.
• Operate within established frameworks and embody CoWrks values and ethos.
• Promote members' offerings across Cowrks, including digital media services, print materials, and the Connect app.

Preferred Qualifications:

• Experience: 2+ Years
• Qualification: Bachelor Degree