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Forecasting Specialist

2 weeks ago

Hyderabad, Telangana, India Uber Full time
Key Responsibilities:
- Develop and maintain accurate forecast models to inform capacity planning decisions.
- Collaborate with cross-functional teams to ensure alignment and effective implementation of capacity plans.
- Analyze data to identify trends and opportunities for process improvements.
- Provide expert guidance on capacity planning best practices and tool usage.
- Stay up-to-date on industry trends and emerging technologies impacting capacity planning.

The Ideal Candidate:
- A bachelor's degree in Business, Management, or a related field (or equivalent experience).
- Proven experience in capacity planning, preferably in a contact center or customer service environment.
- 2+ Years of WFM experience with 1+ years of experience working for a similar role.
- Excellent analytical skills with the ability to interpret complex data and provide actionable insights.
- Strong proficiency in using workforce management tools like IEX and techniques.