Customer Experience Workflow Design Specialist

1 day ago

Rajkot, Gujarat, India beBeeExpert Full time ₹ 8,08,232 - ₹ 12,71,780

Customer Experience Expert Wanted

We are seeking an experienced professional to join our client’s team as a Zuora Engineer. This is a critical role that will be instrumental in stabilizing operations and enhancing customer experience workflows across a global footprint.

About the Role:

This engineer will identify and resolve risks within the Zuora platform, ensuring operational continuity and customer satisfaction.

Key Responsibilities:

  • Risk Management:

    The ideal candidate will have proven experience in identifying and resolving risks within complex software systems like Zuora.

  • Workflow Optimization:

    They will design and optimize customer experience workflows across billing and subscription journeys, improving efficiency and reducing errors.

  • Collaboration:

    The successful candidate will work closely with Product, Finance, and CX teams to align Zuora capabilities with business goals and objectives.

  • Technical Leadership:

    They will implement best practices for Zuora configuration, automation, and data integrity, providing technical leadership and guidance to reduce future dependency risks.

Candidate Requirements:

To succeed in this role, you will need:

  • Proven Experience:

    Proven experience as a Zuora Engineer or Architect in enterprise environments, preferably with a focus on customer experience and workflow design.

  • Subscription Billing Knowledge:

    A deep understanding of subscription billing models and customer lifecycle management.

  • Zuora Expertise:

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