Mainframe Operations Specialist

4 days ago


Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

Job Summary:

In this role, you will be responsible for delivering day-to-day technical support for our Mainframe operations in a global follow-the-sun model. You will work closely with team members located in various locations to ensure seamless support and resolution of technical issues. The ideal candidate will have excellent technical skills and experience in mainframe operations, as well as strong communication and leadership abilities.

Key Responsibilities:

- Provide day-to-day technical support for Mainframe operations
- Collaborate with team members to resolve technical issues and improve service quality
- Work with automation and system architect teams to improve Mainframe operations
- Ensure consistent support model to meet Governance requirements
- Drive initiatives to optimize and improve services

Requirements:

- 4+ years of experience in Mainframe operations or mainframe system programming
- 2+ years of experience in a supervisor/shift lead/technical lead role
- Specialist knowledge of at least one of products: DB2, CICS, VTAM/TCPIP, WebSphere
- Expertise in IBM Z systems architecture
- Excellent communication and leadership skills
- Ability to work effectively with virtual and remote teams

What We Offer:

This role will give you the opportunity to gain competencies in project and change management. You will work with L1 and L3 support teams to ensure a successful partnership. Working with our partners will allow us to achieve expertise in Mainframe technology and models for Level-2 Infrastructure Support based on ITIL and Lean.



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