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Senior ServiceNow CSM Expert

3 weeks ago

Bengaluru, Karnataka, India ANSR Full time
About Us

At ANSR Global, we partner with our clients to understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs.

Job Summary

We are seeking a highly skilled ServiceNow CSM Senior to join our team. The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on Customer Service Management (CSM).

Key Responsibilities:
  • Analyze business requirements and develop technical solutions within the ServiceNow platform.
  • Develop and customize ServiceNow applications, modules, and components using various development techniques.
  • Design, develop, and maintain integrations between ServiceNow and other enterprise systems.
  • Configure and customize ServiceNow modules and applications to meet business needs.
  • Administer and maintain ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning.
  • Stay updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables.
Requirements:
  • 5+ years of experience with ServiceNow CSM, including implementation, customization, and administration.
  • Proven experience leading successful ServiceNow projects, with a focus on CSM.
  • Strong understanding of ServiceNow platform architecture and data model.
  • Strong technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages.
  • Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams.
  • ServiceNow certifications in CSM and ITSM strongly preferred.
  • Experience with Agile development methodologies.