Senior Expert ServiceNow Developer

2 weeks ago

Allahabad, Uttar Pradesh, India beBeeDeveloper Full time ₹ 18,00,000 - ₹ 20,00,000
Expert ServiceNow Developer Role

About Our Organization:

• Award-winning business with a people-first culture.

• Multi-award-winning company recognized for excellence in service management.

• We value trust-based and caring leadership, a supportive learning environment, continuous innovation, and opportunities for growth.

We focus on enterprise service management and have deep knowledge of and experience in digital and business transformation, customer experience, IT transformation, employee service experience, and integrated risk management. We also have innovation and organizational change management practices that are intrinsic to everything we do.

Job Summary:

Enable is looking for talented ServiceNow developers who can deliver successful outcomes for our customers. The ideal candidate will have strong implementation, administration, and support skills with the ServiceNow platform. This role will work closely with our external clients and internal technology project teams to achieve this outcome within the Agile Methodology.

Key Responsibilities:

  • Implementing ITSM tools, including incident management, service request management, problem management, change management, configuration management, and other ITIL process areas.
  • Experience working with ServiceNow modules such as ITOM, ITAM, CSM, GRC, HRSD.
  • Understanding of the project delivery lifecycle and processes.
  • Practical experience in creating or modifying relevant ITSM toolset components.
  • Implementing ServiceNow Service Catalog and CMS (Content Management System).
  • Integrating ServiceNow with other applications.
  • Experience with scripting languages, including JavaScript, Perl, and UNIX shell scripts.

Skills Matrix:

  • Minimum 5 years of experience in ServiceNow design and development within a client-facing environment.
  • Experience presenting to an audience on technical aspects of the platform and in a specific domain.
  • Presents business acumen, analytical mindset while focusing on problem-solving.
  • Dynamic team player with demonstrated strong leadership ability.
  • Enterprise-level Service Management implementation experience.
  • Solid experience in requirements gathering, including creating process documentation, solution designs, and detailed requirements.
  • Proven experience defining and deploying 'to be' Continual Service Improvement processes and identifying solutions from a people, process, and technology perspective.
  • Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management.
  • Certified Implementation Consultant across ITSM and ITBM, at minimum 1 other implementation certificate.
  • Experience across multiple ServiceNow releases, ideally from Kingston to the most recent release, able to clearly articulate release updates and impacts on customers.
  • Experience across Waterfall and Agile project methodologies.
  • Proficiency in scripting, including JavaScript, CSS, HTML, Angular, and REST API integration experience.

Qualifications & Certifications:

  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow CSA + CIS ITSM + 1 other product CIS.
  • ServiceNow sales & presales accreditation in 2+ Product lines.
  • ITIL Foundation Certified.

Bonus Points:

  • Additional ServiceNow certifications including - ServiceNow Suite Certified.
  • Exposure to/general understanding of ServiceNow licensing.

The Enable Way: Passionate, Pragmatic & Committed

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