Senior IT Solutions Specialist
5 days ago
About NTT DATA Solutions, Inc.
We deliver innovative and agile business and technology services, driving growth through transformation. Our expertise spans across industries and sectors, including financial services, healthcare, manufacturing, retail, transportation and logistics, telecommunications, government, education, consumer goods and other sectors.
We combine our passion for innovation with our commitment to excellence to create business value for our clients. With a strong focus on quality and reliability, we deliver efficient and effective solutions that meet the evolving needs of our clients.
The Role: Senior Associate End User Compute Technical Services Systems Integration Specialist
This position involves ensuring that client solution requirements are resolved in accordance with Service Level Agreements (SLAs). The role entails performing configurations, action installations and attending to break/fix events. Additionally, this role contributes to the development of business knowledge while working towards associate to professional level certification.
Main Responsibilities:
- Owning larger sections of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
- Taking ownership of problem resolution and troubleshooting during project lifecycle.
- Elevating complex issues to relevant third parties.
- Aiding in the documentation of standard operating procedures related to installations and fixes during operational handover.
- Compiling and maintaining project records (time capture and feedback to stakeholders).
- Delivering introductory presentations within the customer's organization.
- Expected to take guidance from senior experts on relevant technologies according to specialization and best practice.
Key Requirements:
- Developing expertise in Microsoft technologies - Active Directory, M365, O365, Exchange, Exchange Online, SCCM, Intune, Teams, Azure, Windows Server (all), Windows Desktop (all), Hyper-V, Remote Desktop Support (RDS), Citrix Cloud.
- Gaining a deeper understanding and appreciation of technical design principles.
- Capability to grasp fundamental project and administration processes.
- Demonstrating a strong desire to learn.
- Possessing good verbal communication skills.
- Demonstrating a client-centric orientation.
- Practicing a hands-on and proactive approach.
Education and Certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Relevant certifications such as - Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified - Teams Administrator Associate; Microsoft Certified Solutions Associate - Server 2016.
Professional Experience:
- Moderate level of experience in technical implementation engineering, specific to End-User Compute.
- Moderate level of experience engaging with clients and delivering presentations.
Workplace Environment:
On-site Working
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