
SLA Governance Professional
4 days ago
The SLA Management Specialist will be responsible for managing the coordination and governance of Service Level Agreements (Internal Contracts – IC).
Key Responsibilities include:
- Coordinate SLA issuance with stakeholders, project managers, beneficiaries, and providers.
- Manage SLA signature with onshore managers, beneficiaries, and providers.
- Ensure legal documents align with project deliveries; escalate blocking issues where necessary.
- Produce and maintain KPIs for SLAs.
- Schedule, prepare, and lead committee meetings.
- Collaborate with Legal and Compliance teams; adapt to evolving regulatory requirements.
- Initiate contracts upon deployment of purchase or in-house applications.
- After SLA signing, ensure service reviews with beneficiaries and providers.
Requirements include:
- 10+ years of relevant SLA experience.
- Strong knowledge of Legal documentation, Data Protection, and IT Security.
- Bachelor's degree or equivalent.
- At least 9–12 years of experience, with at least 10 years of relevant SLA/IC management experience.
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