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Re-engineering Expert

3 weeks ago

India A leading IT Company Full time

We are currently seeking an experienced Re-engineering Expert to join our team in Bengaluru and Hyderabad.

About the Opportunity

A leading IT Company is looking for an experienced Business Process Re-engineering Consultant to join their team in Bengaluru and Hyderabad. With over 30 years of international recruitment service provider experience, we have established ourselves as a leading player in the industry.

Job Description:

About the Role

The successful candidate will be responsible for leading delivery of process re-engineering agenda across the business, designing processing journeys that are centered around customer centricity, and planning, designing and implementing a program of transformation across global teams.

Key Responsibilities:

  1. Lead delivery of process re-engineering agenda across the business.
  2. Design Processing Journeys that are centered around customer centricity, with solutions focusing on customer CTQs.
  3. Plan, design and implement a program of transformation across global teams, resulting in improved client experience, reduced cost to the Operation and increased efficiency within operational processes.
  4. Manage solution design (IT and Non-IT) and drive prioritization with wider program stakeholders.
  5. Establish standards for measuring performance against process requirements utilizing formal process engineering tools and methods.
  6. Ensure development of metrics that provide data for future improvement opportunities.
  7. Understand policies, procedures, and compliance requirements and work with relevant Risk Stewards to determine risk-based solutions.
  8. Benchmarking competitors - Conducts analyses on business segments, competitive landscape and industry environment to determine process recommendations and impact.

Required Skills

  • Billing/BSFI Domain Knowledge High priority.
  • Leverage your expertise in Business Process Re-engineering, Business Process Improvement, Process Mapping, Process Excellence, Lean Six Sigma (Methodology).