Windows Systems Expert

6 days ago

Thiruvananthapuram, Kerala, India beBeeCareer Full time ₹ 8,00,000 - ₹ 15,00,000

As a Technical Support Specialist, you will be responsible for providing assistance to customers with technical issues related to Microsoft products and Windows.

Mandatory Requirements:

  • Hands-on experience in Microsoft Product Support and Windows Support.
  • Ability to work in rotational shifts, including night shifts.
  • Excellent communication skills, with the ability to speak and chat in English.

Key Responsibilities:

  • Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.

Prerequisites & Skills:

  • Minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.

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