Senior Network Professional

1 day ago


Kolkata, West Bengal, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 20,00,000

As a senior network professional, you will play a key role in managing and owning support tickets related to existing customer services. Your primary responsibility will be to ensure timely and effective resolution of customer queries and escalations.

You will work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

Key Responsibilities:
  • Communicate regularly with existing customers via verbal and written means.
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Take ownership and effectively manage support tickets for incidents, change, and service requests.
  • Plan and complete projects assigned by the Head of Network Support.
  • Document customer solutions – CMDB, Visio documentation, technical summary write-up.
  • Perform DR/Failover Testing.
  • Support and mentor 2nd Line engineers.
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
  • Participate in on-call rota out of hours for high priority incidents.
Technical Environment:
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless: Cisco, Meraki, Aruba.
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.
Requirements:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.

This role requires a strong understanding of networking principles and technologies, as well as excellent communication and problem-solving skills.



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