Hospitality Operations Specialist
4 weeks ago
Company Overview
The Chancery Pavilion (Bangalore) is a well-established hospitality company with a strong presence in India. We strive to provide exceptional services to our guests and maintain a high standard of quality.
Job Overview
We are seeking a Night Auditor to oversee the nightly operations of our hotel. This role requires 4 to 6 years of experience in a similar position. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional customer service to our guests.
Key Qualifications
- 4 to 6 years of experience in a similar role in the hospitality industry
- Strong knowledge of hotel operations and financial procedures
- Excellent communication and interpersonal skills
- Attention to detail and strong analytical abilities
- Ability to work independently and handle multiple tasks
- Proficient in computer systems and software, including MS Office and hotel management systems
- Availability to work night shifts and weekends
- Hospitality or accounting certification is a plus
Responsibilities
- Oversee the nightly operations of the hotel, including checking guests in and out, answering phone calls, and responding to guest inquiries
- Ensure the accuracy of financial transactions, including balancing and reconciling daily revenue and expense accounts
- Prepare and distribute daily reports to management and other relevant departments
- Handle guest complaints and resolve issues to ensure guest satisfaction
- Monitor and maintain the security of the hotel during the night shift
- Assist with the preparation of monthly financial statements and budgets
- Collaborate with other hotel departments to provide seamless guest experiences
- Maintain a professional and courteous demeanor when interacting with guests and colleagues
- Follow all hotel policies and procedures to ensure compliance with company standards and regulations
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