Project Manager

1 week ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 18,00,000 - ₹ 24,00,000
Project Manager & Service Delivery Leader

The Project Manager & Service Delivery Leader is a pivotal role in our organization, accountable for the successful execution of IT service projects while overseeing and managing project-based teams. This position combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.

Key Responsibilities
  • Project Execution:
    • Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
    • Define project objectives, deliverables, and success criteria while managing project lifecycles.
    • Track and report project progress using standardized dashboards and KPIs.
  • SLA and KPI Management:
    • Ensure that all projects meet contractual SLA obligations and internal performance standards.
    • Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.
  • Customer Relationship Management:
    • Act as the primary liaison for customers on project-related issues, updates, and escalations.
    • Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
  • Operational Efficiency:
    • Monitor service delivery metrics and take corrective/preventive actions as needed.
  • Resource Management:
    • Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
    • Foster team engagement, collaboration, and motivation to maintain a high-performance culture.
    • Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
    • Develop succession plans and career paths for team members to align with organizational goals.
    • Ensure timely onboarding and proper allocation of new resources for projects.
  • Risk and Issue Management:
    • Maintain a risk register for projects, proactively identifying and addressing potential risks.
    • Facilitate rapid escalation and resolution for critical project issues.
  • Change and Transformation Management:
    • Manage project scope changes through structured Change Control Processes.
    • Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
  • Governance and Compliance:
    • Establish and monitor governance frameworks for effective project delivery.
    • Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
  • Delivery Financial Management:
    • Responsible for completing billing processes promptly, adhering to the scheduled billing cycle.
    • Develop and track project budgets, billing, and financial forecasts.
    • Maintain financial dashboards to monitor project profitability and cost-effectiveness.
    • Conduct variance analysis between planned and actual financial outcomes for each project.
  • Continuous Improvement:
    • Collect feedback from project teams and clients to implement process improvements.
    • Promote a culture of innovation and learning within the project teams to drive efficiency and quality.

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