Telecom Network Assurance Specialist
5 days ago
Job Description
Job Purpose:
At Zain, we are seeking a highly skilled Telecom Network Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the overall health and integrity of our network, as well as providing first-line technical support for all network-related problems and customer complaints.
Main Responsibilities and Duties:
- Monitor and handle network alarms, ensuring timely and accurate incident reporting.
- Provide first-line support and troubleshooting for customer complaints.
- Verify and report network statistics and business reports.
- Perform network tests and analyze results to identify and resolve service problems.
- Assist in restoring service wherever possible.
- Manage trouble tickets with OLOs, interconnect partners, and international carriers.
- Maintain network equipment and ensure frequent check and backup processes.
- Develop new processes to fill gaps and coordinate with other departments.
- Conduct awareness workshops on change processes and compliance.
- Manage change activities and ensure proper closing.
- Maintain a history log for all events.
- Perform other related duties as assigned.
What Do You Need to Qualify
Bachelor's degree in Electrical, Computer, or Telecom Engineering is required, along with 3-5 years of experience in a similar role. Telecom experience is a plus.
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