
Access Control System Specialist
21 hours ago
We are seeking a skilled technical specialist to provide second-level support for Genetec Security Center and OnGuard access control systems. The ideal candidate will be responsible for troubleshooting issues, analyzing system incidents, and implementing system enhancements.
This role requires strong analytical and problem-solving skills, with the ability to work independently and manage priorities effectively. The successful candidate will have a good understanding of access control concepts, physical security principles, and industry standards.
The specialist will also be responsible for coordinating with onsite teams, vendors, and other stakeholders to ensure timely problem resolution. This includes providing technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.
Key Responsibilities:- Analyze and resolve system incidents, alarms, and operational issues.
- Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.
- Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
- Implement software upgrades and patches in accordance with company processes.
- Develop and maintain technical documentation, user guides, and support procedures.
- Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.
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