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Senior Loan Operations Manager

1 week ago


Mumbai, Maharashtra, India DBS Bank Full time
Job Description

DBS Bank is seeking a skilled and experienced Senior Loan Operations Manager to join our team.

Job Purpose

The primary objective of this role is to manage and oversee the Priority Sector Lending (PSL) operations, ensuring seamless loan processing and customer satisfaction.

Key Responsibilities
  • Manage loan transactions according to Service Level Agreements (SLAs)
  • Ensure adherence to regulatory and Standard Operating Procedure (SOP) guidelines
  • Process loan reconciliations and maintain accurate records
  • Train and develop processing teams to enhance operational efficiency
Job Duties & Responsibilities
  • Oversee day-to-day loan operations for Co lending and Direct Assignment processes
  • Develop and implement operational controls to ensure compliance with regulations
  • Manage loan disbursal, servicing, and restructuring activities
  • Analyze transactional reports and customer advisories to improve process efficiency
  • Contribute to the development of Department Operating Instructions and policy frameworks
  • Participate in User Acceptance Testing (UAT) and project implementation
  • Support the bank's digital strategy and vendor management initiatives
  • Promote effective relationships with senior management, internal customers, and external stakeholders
  • Ensure timely completion of General Ledger Accounting Office (GLAO) and other reconciliations
Required Experience & Qualifications
  • Minimum 12-13 years of experience in loan operations and customer onboarding/KYC
  • Strong knowledge of corporate and retail loan aspects, including disbursement parameters and EMI calculations
  • Excellent analytical, interpersonal, and client management skills
  • Ability to handle customer complaints, inquiries, and queries
  • Proficiency in MS Excel and proven track record of working on similar projects
Education & Preferred Qualifications
  • Graduate or Post-graduate degree with relevant work experience in loan operations
Culture & Behaviors

DBS Bank values diversity, inclusivity, and continuous professional growth. Expected behaviors include:

  • Demonstrating business performance through PRIDE 2.0 value-based propositions
  • Ensuring customer focus by delighting customers and reducing complaints
  • Building pride and passion to protect, maintain, and enhance DBS' reputation
  • Enhancing self-knowledge, skills, and developing competencies aimed at continuous improvement
  • Maintaining the highest standards of honesty and integrity