Business Systems Analyst
5 days ago
We are seeking a highly skilled Business Systems Analyst to join our dynamic team at Spectrum AV Technology Consultants. The ideal candidate will have a strong understanding of business processes, operating models, and capability blueprints, with excellent communication and analytical skills.
Key Responsibilities:
- Collaborate with business stakeholders to define and design business processes aligned to industry best-in-class templates.
- Develop business capability maps and roadmaps.
- Analyze and translate business requirements into technical solutions within the technology platform(s).
- Design and implement solutions to improve business processes and drive efficiency.
- Conduct gap analysis and provide recommendations for process improvements.
- Maintain product backlogs with user stories to cover development efforts for upcoming sprints.
- Develop training materials and training for end-users.
- Stay current with industry trends and best practices.
Requirements:
- Minimum of an MBA from a Tier 1 or Tier 2 MBA Institute.
- 3+ years of experience as a Business Analyst (must have).
- Strong understanding of CRM functions (Sales/Service/Marketing/Commerce, etc.) for the respective industry.
- Nice to have: CRM technology experience (Salesforce/MS Dynamics/SAP CRM/Oracle CRM/Adobe, etc.).
- Proven experience in gathering and documenting business requirements.
- Excellent analytical and problem-solving skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
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