Senior Quality Assurance Lead

1 week ago

Lucknow, Uttar Pradesh, India beBeeQuality Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Quality Assurance Team Manager

About the Role:
This is a leadership position that requires strong analytical skills, insurance domain expertise, and team management experience. The successful candidate will oversee quality assurance activities across key underwriting back-office processes, act as a quality gatekeeper, and ensure accuracy, consistency, and completeness of audit findings.

Key Responsibilities:
• Manage a team of senior quality assurance analysts performing independent QA audits on underwriting work done by BPO partners.
• Oversee quality assurance activities across key underwriting back-office processes, including policy booking, endorsements, submissions, quotes, and other processes.
• Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
• Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.
• Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
• Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
• Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
• Implement GRS QA frameworks, SOPs, and controls tailored to specific lines of business.

Requirements:
• Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
• Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
• Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
• Familiarity with vendor governance and multi-tier QA environments.
• Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).

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