Branch Operations Manager
4 weeks ago
About the Role
DBS Consumer Banking Group is seeking a Branch Operations Manager to lead the operations of our branches in India. As a key member of our team, you will be responsible for managing and controlling all operational functions of the branch, ensuring smooth functioning and contributing to achieving the P&L objective.
Key Responsibilities
- Manage and supervise various functions of Operations of the branch as per defined process notes and in line with regulatory and compliance guidelines.
- Ensure adherence to agreed TATs with business, thereby ensuring customer satisfaction.
- Manage audit at branch and ensure minimum satisfactory rating at all times.
- Ensure that the workload distribution is done basis the volumes and transactions are authorised in a timely manner and with Zero errors.
- Handle exceptions, deferrals and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner.
- Maintain filing and documents maintenance as per filing process and quality initiatives taken at branch level.
- Process & Product improvement and initiatives to be taken through ideation and ensuring zero errors.
- Support branch target achievement through effective upselling and cross-selling to the customers
Requirements
- Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
- A degree of graduation in any discipline. Additional qualifications in Banking/Finance/Law or MBA would be an added advantage.
About DBS
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
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