Inland First Mile Logistics Coordinator

6 days ago


Mumbai, Maharashtra, India Maersk Full time

The Control Tower Team plays a critical role in ensuring the smooth functioning of Inland First Mile transportation network and thereby has a direct impact on Maersk's ability to serve customers on time.

Key Responsibilities:

  • Ensure process and compliance in place for capacity planning for the key hubs and customers, coordinating with the execution team and ground operations.
  • Planning, forecasting, and operation control through process monitoring.
  • Work closely with Operations, Planning, Product, Customer Experience Team, and Vendor Management to ensure smooth delivery operations on a day-to-day basis.
  • Track and drive continuous improvement across all defined goals/KPI/metrics.
  • Periodic and on-time publication of performance data visibility.
  • Deep dive into key areas to identify areas of improvement.
  • Gather data and analyze data to arrive at actionable insights.
  • Data aggregation and drive key metrics like L1 adherence, indent timelines, SAP readiness, 100% visibility of shipments, OTD, and NPS.
  • Analyzing and recommending transportation and freight costs, appropriate routing, and carriers to be used.
  • Leadership reporting - creating dashboards on key metrics.
  • Daily Stand-up with ground execution team with RCA for the scorecard metrics.
  • Do deep dives on recurring issues and bring systematic closure to those issues.
  • Process review and improvement in all function areas where CT interacts.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy, or parental leave.



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