Chief Network Operations Specialist

7 days ago

Mumbai, Maharashtra, India beBeeNetwork Full time ₹ 40,00,000 - ₹ 80,00,000

Expert Network Support Specialist Wanted

We are seeking a seasoned Network Support Specialist with hands-on expertise in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. Ideal candidate has Tier 2/3 support experience, network protocol analysis, and excellent communication skills in telecom-grade NOC environments.

  • A minimum of 3–10 years of network operations experience in Telecom or ISP settings is required.
  • Troubleshooting and repairing Ethernet/IP circuits at the service and circuit levels is essential.
  • Customer Circuit Support:
  • Provide high-level technical support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.
  • Network Equipment Support:
  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Proficiency with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian is expected.
  • Protocol Troubleshooting:
  • Diagnose and resolve complex issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
  • Utilize CLI and SNMP-based tools for thorough analysis and troubleshooting.
  • Fiber Testing & Diagnostics:
  • Conduct RFC 2544 testing and validate network throughput.
  • Assist field engineers with OTDR testing for fiber faults.
  • NOC Monitoring & Escalation:
  • Monitor alarms and performance metrics in a 24x7 NOC setting.
  • Escalate critical issues to senior engineering teams or external vendors.
  • Documentation & Reporting:
  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.
  • Collaboration:
  • Coordinate with Field Engineers, Provisioning, and Engineering teams.
  • Liaise with third-party vendors for hardware troubleshooting and escalations.
  • Customer Communication:
  • Provide professional, timely, and clear communication to customers and internal stakeholders.
  • Maintain high standards in both written and verbal communication.
  • Technical Proficiency:
  • Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
  • Exposure to Telco infrastructure, FTTx, DWDM is highly valued.
  • Certifications (Preferred):
  • Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications are preferred.
  • Tools & Testing Experience:
  • Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools.

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