Technical Lead

4 weeks ago

Bengaluru, Karnataka, India Novo Nordisk Full time

Department: Commercial IT GBS

We are seeking a Technical Lead to join our team at Novo Nordisk. The ideal candidate will have expertise in Salesforce development and Vonage Contact Center application, as well as a passion for leading agile product teams. If you are ready to design and build innovative solutions, read on to learn more about this exciting opportunity.

The Position
As a Technical Lead at Novo Nordisk, you will be responsible for anchoring the following responsibilities:

  • Design, build, and configure Salesforce Service Cloud and Vonage Contact Center application to meet business requirements and support reported user issues.
  • Translate product backlog items into technical features and stories, and ensure Agile practices for International Operations Customer Contact Center solution alongside stakeholders.
  • Configure and customize Salesforce (SFDC) platform via objects, security settings, approval process, flows, group/sharing management, user access management.
  • Responsible for designing and implementing call flows and IVR systems and integrating Vonage VCC with Salesforce Service Cloud.
  • Troubleshooting and issue resolution related to Vonage Virtual Contact Centre and Salesforce Service Cloud integration.

Qualifications

  • Bachelor's degree in engineering, Computer Science, or related field.
  • Should have overall 7+years of experience with relevant experience 4+years in Sales force Service cloud and 1+years in Vonage Virtual Contact Centre.
  • Proficiency in Vonage VCC administration and configuration.
  • Prior experience in Salesforce Service Cloud implementation and customization.
  • Knowledge of call centre operations and management.
  • Understanding of telephony integration and CTI adapters.
  • Knowledge of Salesforce automation tools such as Process Builder and Workflow Rules.
  • Familiarity with Salesforce data management and migration.
  • Good knowledge of General Data Protection Regulation (GDPR) or similar privacy legislation (Preferred).
  • Experience with Pharmaceutical Organization with hands on GxP validated solutions (preferred).
  • Good to have certification in Salesforce Service Cloud or Vonage VCC administration.

About the department
At Novo Nordisk, we strive to be at the forefront of digital healthcare. You will be working in India, directly or indirectly with all parts of Novo Nordisk globally. Our team is dynamic and international, providing a stimulating environment where you can play a significant role in leading Novo Nordisk towards the future of digital healthcare securely.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We're inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energies us to perform our best at work. Ultimately, life is why we're all here - to ensure that people can lead a life independent of chronic disease.

Contact
To submit your application, please upload your CV online.

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