Quality Assurance Specialist
3 days ago
We are a global leader in outsourcing solutions, dedicated to making lives better, one connection at a time. Our focus is on providing tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services.
Job Description
As a Quality Consultant, you will be responsible for ensuring quality variance is well below threshold and internal quality scores are exemplary. You will write feedback, if applicable, to enthuse performance development at an agent level and per client instructions. You will also participate in client/internal calibration calls to ensure consistency of scoring & knowledge. Additionally, you will meet and exceed daily volume and productivity targets, successfully clear the client specific training, and abide by all HR policies and processes.
Required Skills and Qualifications
We are looking for enthusiastic, driven individuals with 1 year of Domestic BPO/6 months of International BPO experience as a CSR. A graduate in any stream is a must. Good communication skills, both written & oral, are essential. Active listening & critical thinking skills, flexibility to work in a 24/7 environment, and passion towards Quality and Performance Development are highly valued. A great team player with flexibility to get cross-trained on new processes is ideal.
Benefits
We offer comprehensive training, growth opportunities, and a team-oriented culture. You will work in a collaborative, supportive environment with peers who are passionate about what they do. We celebrate diversity and inclusion, fostering a lively and inclusive work environment where you'll build strong connections. State-of-the-art offices designed to enhance collaboration and productivity make us an awesome place to work.
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