
Business Claim Advocate
1 week ago
This role is focused on delivering exceptional customer experiences through effective claim processing and communication.
Key Responsibilities:
- Implement CRM solutions to support clients with their claims needs.
- Handle client inquiries related to policy coverage and claim processing, providing clear guidance and support.
- Guide users in submitting and tracking claims using our claims app, ensuring seamless user experience.
- Serve as a single point of contact (SPOC) for specific corporate clients, fostering strong relationships and trust.
- Collect, verify, and dispatch claim-related documents according to established corporate protocols, maintaining accuracy and efficiency.
- Liaise closely with internal claim processing teams at ICICI Lombard to ensure smooth handling of cashless and priority claims.
- Stay up-to-date on the latest health insurance regulations, guaranteeing accurate information sharing and compliance.
- Maintain confidentiality and adhere to data protection standards, upholding the highest standards of professionalism.
Requirements:
- Excellent communication skills in English are essential.
- In-depth knowledge of health insurance claim processes is vital.
- A customer-focused approach with problem-solving skills is necessary.
- Ability to travel locally as required by the job is advantageous.
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