Global Billing Strategist
14 hours ago
Job Overview
We are seeking an experienced and skilled professional to lead our billing operations. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a deep understanding of billing systems.
About the RoleThis role acts as a strategic partner across functions, supporting transformation, automation, and compliance efforts. The successful candidate will lead and manage billing teams, ensuring end-to-end process ownership and SLA adherence.
Key Responsibilities:
- Operational Leadership: Lead and manage billing teams, ensuring operational delivery aligns with client contracts, internal controls, and industry regulations.
- Transformation & KPI Management: Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture. Track and improve performance metrics, including reduction in invoice errors and disputes, timely onboarding to the new billing platform, reduction in manual processing and exception handling, and drive system adoption, process standardization, and digital integration.
- Stakeholder Management & Communication: Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution. Present operational updates, risk items, and performance trends to senior leadership. Ensure consistent, transparent communication with client-facing teams and global process owners.
- Team Development & Compliance: Develop leadership capability in billing managers and high-potential team members. Ensure strong governance of billing controls, audit preparedness, and policy adherence. Lead root cause analysis and continuous improvement initiatives across teams.
Qualifications:
The successful candidate will have a Bachelor's or Master's degree in Finance, Accounting, or Business Administration. They will also have 10+ years of experience in billing or finance operations, including at least 3-5 years in a leadership role. Proven experience in the BFS sector or global delivery/shared services context is required.
The ideal candidate will possess:
- Deep understanding of billing systems, transformation projects, and risk control frameworks.
- Strong stakeholder management, leadership, and strategic communication skills.
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