IT Specialist

We are seeking a skilled Professional to join our team as an IT Specialist.

• This position is responsible for collaborating with senior technical management, product owners, and project managers to develop, design, and implement requirements.
• The ideal candidate will have experience in Atlassian administration and troubleshooting, as well as expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud.
• A successful candidate should be able to manage Jira Cloud and Confluence Cloud within a professional environment, demonstrate ability in Agile methodologies and cloud-based project management tools, and acknowledge acquaintance with comprehensive security policies, user management, best practices, design, usage, implementation, and troubleshooting.

• To deliver service improvements without unnecessary investment in new products by working smarter, providing better tools, and optimizing the use of existing product sets and add-ins.
• Align Technology solutions with Operational areas to focus on practical delivery of solutions architecture to FIL using experience from across the Atlassian product set.
• Serve as Subject Matter Expert ('SME') for Atlassian Jira and Confluence and related Add-ons.
• Provide Ownership and regular updates of issues, including supporting users with best practice advice until requests are resolved.

• Possess extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
• Demonstrate ability in managing Jira Cloud and Confluence Cloud within a professional environment.
• Acknowledge acquaintance with Agile methodologies and cloud-based project management tools.
• Understand comprehensive security policies, user management, best practices, design, usage, implementation, and troubleshooting.
• Exhibit exceptional analytical and troubleshooting skills in a cloud-based setting.
• Proficient in Shell, Python, and Groovy scripting for automating tasks to minimize manual workload.
• Strong knowledge in creating reports on Jira Dashboards and EazyBI.
• Oustanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
• Considerable experience in integrating Jira and Confluence with third-party tools.
• Skilled in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.

We value innovation and teamwork and look forward to finding a suitable candidate to join us.