Senior Platform Support Specialist

7 days ago


Pune, Maharashtra, India Fujitsu Full time

Company Overview


Fujitsu is a leading technology company that offers innovative solutions to its customers. We are committed to delivering high-quality products and services that meet the evolving needs of our clients.



Salary


We offer a competitive salary of $85,000 per year, based on industry standards and market conditions in the location where you will be working.



Job Description


The Technical Service Engineer will work as part of a Level 3 support team to provide platform support for Linux/Windows systems on deployment activities via Profuse (an automated system for managing, maintenance, software delivery, and environment provisioning).



Key Responsibilities:



  • Provide level 3 platform support for Linux/Windows systems on deployment activities via Profuse.
  • Work with level 4 platform developers to increase the percentage of incidents resolved in level 2.
  • Analyze incidents forwarded by L2 POS and POS teams and provide solutions.
  • Update and maintain the knowledge base (KB) based on incidents resolved and ensure it is up-to-date.
  • Retail POS domain experience is preferred.
  • Independently work on level 3 activities such as solution analysis and communication with stakeholders/developers.
  • Cross-train to support other Fujitsu retail offerings when necessary/appropriate.


Requirements:



  • Linux, GIT, Ansible, and Windows system knowledge.
  • Service Now knowledge.
  • Good understanding and knowledge of shell scripting and Python server-level hardware and basic networking knowledge.
  • Ready to work in flexible hours.
  • Upskill to automate and optimize standard tasks using Ansible and Python.


Benefits


In addition to the competitive salary, we offer a range of benefits to our employees, including health insurance, retirement plans, and opportunities for career growth and professional development.



Others


If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at Fujitsu.



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