
Senior Platform Support Specialist
7 days ago
Company Overview
Fujitsu is a leading technology company that offers innovative solutions to its customers. We are committed to delivering high-quality products and services that meet the evolving needs of our clients.
Salary
We offer a competitive salary of $85,000 per year, based on industry standards and market conditions in the location where you will be working.
Job Description
The Technical Service Engineer will work as part of a Level 3 support team to provide platform support for Linux/Windows systems on deployment activities via Profuse (an automated system for managing, maintenance, software delivery, and environment provisioning).
Key Responsibilities:
- Provide level 3 platform support for Linux/Windows systems on deployment activities via Profuse.
- Work with level 4 platform developers to increase the percentage of incidents resolved in level 2.
- Analyze incidents forwarded by L2 POS and POS teams and provide solutions.
- Update and maintain the knowledge base (KB) based on incidents resolved and ensure it is up-to-date.
- Retail POS domain experience is preferred.
- Independently work on level 3 activities such as solution analysis and communication with stakeholders/developers.
- Cross-train to support other Fujitsu retail offerings when necessary/appropriate.
Requirements:
- Linux, GIT, Ansible, and Windows system knowledge.
- Service Now knowledge.
- Good understanding and knowledge of shell scripting and Python server-level hardware and basic networking knowledge.
- Ready to work in flexible hours.
- Upskill to automate and optimize standard tasks using Ansible and Python.
Benefits
In addition to the competitive salary, we offer a range of benefits to our employees, including health insurance, retirement plans, and opportunities for career growth and professional development.
Others
If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at Fujitsu.
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