Tech Expert Jobs

6 days ago

Hyderabad, Telangana, India beBeeProblemSolver Full time ₹ 12,00,000 - ₹ 15,00,000
Technical Solutions Specialist Job Description

We are seeking a highly skilled and experienced technical solutions specialist to provide expert solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems, and concerns that are detailed and complex in nature.

This is a challenging opportunity for someone who enjoys working with technology and finding creative solutions to problems. As a key member of the team, you will be responsible for providing escalated technical support for complex technical issues which may include leading problem management cases and providing management status.

You will analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and/or processes to satisfy requests.

Participate in design and review of changes to database design to ensure changes meet required functional and performance requirements. Install, monitor, maintain, support, and optimize all production server hardware and software.

Create, track, and report metrics for capacity planning. Analyze current capacity and provide recommendations.

Participate in ticket review process and provide severity and scope analysis of issues, inquiries, and requests maintaining ownership until resolution.

About the Role

This role requires a bachelor degree in computer science, electronics, or telecommunication or equivalent work experience. You must have 5+ years relevant professional experience in areas of application support, technical customer support, problem management, relational databases, programming languages, software development.

Certification on operating systems and databases is preferred.

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